Customer Service Representative - Behavioral Health (Monday-Friday 11:45am-8:15pm EST)

CVS Health is committed to building a world of health around every individual, and they are seeking a full-time Customer Service Representative for their Behavioral Health team. This role involves providing advocate care to assist members with understanding their benefits, resolving claims, and educating them on available resources.

Responsibilities:

• Create an emotional connection with our members by understanding and engaging the member to the fullest, in order to champion for our members' best health
• Take accountability to fully understand the member’s needs by building a trusting and caring relationship with the member
• Anticipate customer needs
• Perform review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
• Perform financial data maintenance as necessary
• Explain member's rights and responsibilities in accordance with contract

Requirements:

• 1+ year of experience in a call center environment
• Previous experience using Microsoft Office products, specifically Excel, Outlook, and Word
• High school diploma or GED
• Previous behavioral health, medical, or insurance experience
• Previous experience working from home in a remote role
• Strong empathy and communication skills, both written and verbal
• Attention to detail
• Strong organization and time management skills
• Ability to operate independently, as well as within a collaborative, team-oriented environment