Remote Customer Service Representative (CSR)

Two Men and a Truck® is actively seeking enthusiastic and customer-focused individuals to join their team as Customer Service Representatives. This primarily remote position involves handling inbound calls, assisting customers with moving estimates, and booking services, all while maintaining a high level of customer service and professionalism.

Responsibilities:

• Answer a high volume of inbound calls and respond to customer inquiries
• Provide accurate moving estimates and recommend services
• Book jobs and follow up with leads in a timely manner
• Maintain a high level of customer service and professionalism
• Manage multiple tasks and systems simultaneously
• Communicate effectively with team members and customers

Requirements:

• High school diploma or GED
• Strong customer service skills: effective listening and communication
• Ability to multitask and input customer data while on the phone
• Confidence in initiating customer contact and comfortable with sales
• Willingness to undergo a pre-employment background check
• Creative problem-solving skills
• Exceptional organization and time management skills
• Strong team player with the ability to collaborate effectively virtually
• Ability to work independently when working remotely
• Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
• Bilingual proficiency is a plus (not required)