Two Men and a Truck® is actively seeking enthusiastic and customer-focused individuals to join their team as Customer Service Representatives. This primarily remote position involves handling inbound calls, assisting customers with moving estimates, and booking services, all while maintaining a high level of customer service and professionalism.
Responsibilities:
- Answer a high volume of inbound calls and respond to customer inquiries
- Provide accurate moving estimates and recommend services
- Book jobs and follow up with leads in a timely manner
- Maintain a high level of customer service and professionalism
- Manage multiple tasks and systems simultaneously
- Communicate effectively with team members and customers
Requirements:
- High school diploma or GED
- Strong customer service skills: effective listening and communication
- Ability to multitask and input customer data while on the phone
- Confidence in initiating customer contact and comfortable with sales
- Willingness to undergo a pre-employment background check
- Creative problem-solving skills
- Exceptional organization and time management skills
- Strong team player with the ability to collaborate effectively virtually
- Ability to work independently when working remotely
- Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
- Bilingual proficiency is a plus (not required)