Customer Service Representative

WVU Medicine is a healthcare provider seeking a Customer Service Representative to manage patient billing concerns. The role involves resolving account balances, interviewing patients for payment arrangements, and ensuring accurate communication regarding billing issues.

Responsibilities:

• Accurately posts data (payments, adjustments) as needed
• Communicates problems hindering work flow to management
• Resolves patient billing and third party payer concerns
• Interviews & Counsels patients for payment arrangements and/or charity assistance
• Answers patient questions quickly, accurately, and courteously
• Accurately identifies and screens Medicare charity within established guidelines
• Rebills accounts as necessary
• Works with patients to resolve account balances

Requirements:

• High school diploma or equivalent
• General knowledge of third party payers, collection laws, and collection procedures required
• One (1) year experience in a healthcare setting
• One (1) year previous customer service experience
• Knowledge of medical terminology preferred
• Knowledge of ICS-9 and CPT coding preferred