Clinical Manager, Gastroenterology (GI) Customer Success

Cardinal Health is a global healthcare services and products company. The Clinical Manager for the Gastroenterology Customer Success team is responsible for leading the Customer Success Clinical function, managing day-to-day operations, and ensuring the success of GI programs and projects.

Responsibilities:

• Work closely with the VP, Tech Product Mgmt. to develop and grow the GI Clinical TA and Team
• Manage day to day functions, requirements, deadlines of projects etc. for Customer Success Clinical Team
• Work in conjunction with the VP Tech Product Mgmt. to manage the technology discussions and end customer experience with PPS Analytics Tools. Work with the technical teams, set priorities for technical solutions, new features, build, etc
• Manage the details and overall workflow for the Clinical Analyst to onboard new practices including Assessment Call and giving direction to Clinical Analyst owning account
• Manage the training and oversite of all new Clinical Analyst Team members (working with HR, technology teams, onboarding checklist, etc.)
• Manage the ongoing skills assessments and competency testing of all Clinical Analyst Team Members
• Manage the build of any new disease states, needed educational materials, etc. for defined workflows and “play books” per GI disease states
• Manage the customer/practice experience regarding value of PPS services, impactful and accurate reporting and consistent messaging through presentations, slide decks, emails etc
• Follow all Specialty Network requirements of the Clinical Analyst, management, and HR Handbook rules
• Assist VP of Tech Product Mgmt with Staff Reviews, goal setting, etc

Requirements:

• Individuals with a strong GI background: BSN and RN license highly preferred, APP licensure a plus
• 5+ years of clinical experience preferred
• Ideally targeting 5-8 years of experience working in a GI Office Practice (2 years of experience in a supervisory or management role in a GI Office Practice) preferred
• Must bring an analytical mindset with the willingness/ability to take a data-driven approach
• Strong communication skills are necessary in this role as this individual will be leading presentations for various stakeholders
• Knowledge of medical terminology required
• Knowledge of health-care related computer applications including practice management systems, electronic health record systems, etc
• Proficiency in Microsoft Office Suite, including but not limited to Word, PowerPoint and Excel
• Good understanding of how technology algorithms affect key data points in disease states
• Remains calm under pressure and resolves problems effectively and efficiently
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule forms
• Ability to present and teach with clear communication skills
• Ability to travel up to 20% domestically