Quality Engineer II

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. The Quality Engineer II role provides customer quality leadership and cross-functional partnership to ensure effective implementation of customer requirements across the end-to-end order process, driving quality performance through customer engagement and continuous improvement initiatives.

Responsibilities:

• Serve as the primary customer-quality interface with full ownership and accountability
• Develop strategies to facilitate quality-focused collaboration between Sales, Customers, Operations, and Suppliers
• Lead root cause analysis and corrective action activities (SCAR, 8D, CAPA) to address nonconformances and systemic issues
• Track, trend, and analyze customer scorecards, quality KPIs, and Cost of Quality metrics
• Ensure customer quality requirements are clearly understood, flowed down, implemented, and sustained
• Participate in and lead customer, supplier, and internal audits; evaluate corrective actions and process improvements
• Drive continuous improvement initiatives aligned with quality metrics, certifications, and business objectives
• Organize and lead customer quality councils, business reviews, and related engagements
• Support compliance with industry standards, customer requirements, and applicable regulatory requirements

Requirements:

• Typically requires a 4-year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience
• Proven experience, building strong customer relationships and improving customer satisfaction
• Strong understanding of customer quality requirement flow-down and implementation
• Experience managing corrective actions using structured methodologies (SCAR, 8D, CAPA)
• Solid understanding of quality standards such as ISO 9001, AS9100, AS9120, ANSI/ESD S20.20
• Demonstrated auditing experience (customer, supplier, and internal audits)
• Proficiency with quality tools and methodologies (FMEA, control plans, value stream mapping, Kaizen, root cause analysis)
• Strong written, verbal, analytical, and interpersonal skills
• Ability to operate effectively in a fast-paced, cross-functional environment
• Flexibility to adjust priorities based on business needs
• Willingness to travel for audits and customer engagements
• This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees)
• Aerospace and Defense industry experience preferred
• Experience with AS9102 First Article Inspection processes preferred
• Lean, Six Sigma, and CPI experience strongly preferred