Account Manager, Mid-Market

CompanyCam is a photo documentation and productivity app for contractors in various service industries. They are seeking a strategic and relationship-driven Account Manager, Mid-Market to drive revenue growth by managing customer accounts, leading commercial conversations, and ensuring customer satisfaction through effective account management.

Responsibilities:

• Drive expansion across your book of business through upsells, cross-sells, and increasing product adoption
• Lead commercial conversations around contract renewals, upgrades, and multi-year agreements (typically $25K+ ACV)
• Build strategic relationships with key stakeholders, including directors and, where appropriate, C-suite executives
• Partner with CSMs to participate in Quarterly Business Reviews, reinforcing value and supporting growth conversations
• Develop and execute account plans to proactively identify opportunities and deliver increased value to customers
• Actively manage renewals and identify at-risk accounts, implementing retention strategies to prevent churn
• Educate customers on the benefits of higher-tier plans, adding users, and longer-term contracts
• Consult regularly with customers to understand their goals, challenges, and how CompanyCam can grow with them
• Collaborate with Customer Success, Marketing, and Product to share insights and improve the customer experience

Requirements:

• 3+ years in a mid-market or enterprise SaaS account management or strategic sales role. Or equivalent experience
• A proven track record managing complex sales processes and larger deal sizes ($25K+ ACV)
• Experience building relationships with senior stakeholders and navigating multi-stakeholder buying cycles
• Comfort leading QBRs and managing longer sales cycles with confidence
• A data-driven approach, with experience using CRM tools like Salesforce or HubSpot to manage your pipeline
• Excellent communication and presentation skills: you can tailor your message to a field supervisor or a CFO
• The ability to think strategically about accounts while still moving deals forward
• Bachelor's degree in Business Administration or a related field preferred
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems