US Virtual - Customer Service Representative (California Residents Only)

VXI Global Solutions is a passionate team dedicated to tackling challenging financial services and technology issues. They are seeking a Customer Service Representative to serve as the primary contact for customers, addressing inquiries and troubleshooting issues with online portals while striving for exceptional customer service.

Responsibilities:

• Serve as the primary contact for customers via inbound phone calls
• Address inquiries about the program and troubleshoot issues with customers’ online portals
• Strive for first-call resolution to provide exceptional customer service
• Use problem-solving skills to identify root causes and find solutions using company tools
• Meet quality, schedule adherence, and call handling time standards
• Mentor and guide less experienced team members as needed
• Perform other related duties as assigned

Requirements:

• High school diploma or GED required
• Minimum 6 months of customer service experience
• Ability to navigate multiple screens and multitask efficiently
• Excellent communication skills
• Willingness to learn and receive feedback
• Proficiency with computers, including Microsoft Office Suite
• Ability to adapt to new technologies quickly
• Typing speed of 25 WPM with 95%+ accuracy
• Comfortable appearing on live video calls in a distraction-free workspace
• Ability to work independently and collaboratively in a team environment
• Internet access via cable or fiber provider
• Minimum upload speed: 5 Mbps
• Minimum download speed: 10 Mbps
• Ethernet connection to internet source required
• Dedicated, secure office space with no visible monitors to outsiders
• Quiet environment where customer conversations cannot be overheard