Key skills
Communication
About this role
Position Overview:
Provide onsite network engineering support for the tournament program with a focus on Business Continuity/Disaster Recovery (BCDR) execution and documentation of test results, plus general hands-on implementation and troubleshooting support across program workstreams.
Key responsibilities
Execute documented BCDR failover procedures involving Cisco and Palo Alto; capture outcomes (status, duration, observations) similar to Proof of Concept testing.
Participate in and support the BCDR tabletop exercise
Configure Cisco Catalyst switches (Layer 2/Layer 3) via CLI using provided configuration scripts when required.
Troubleshoot connectivity issues using OSI Layer 1 4 methodology across LAN and Wi Fi environments.
Engage directly with customer stakeholders to clarify symptoms, ask targeted questions, and drive to resolution.
Provide support during non-standard hours as required by testing windows and event schedules.
Required qualifications
CCNA-level networking capability (certification preferred).
Hands-on experience configuring/troubleshooting Cisco Catalyst switching (L2/L3) and enterprise LAN/Wi Fi.
Working knowledge of Cisco ISE, Palo Alto firewalls, and Windows DHCP concepts.
Strong communication skills and customer-facing troubleshooting approach.
Preferred qualifications
Prior experience supporting BCDR/DR testing, tabletop exercises, or cutover/failover events.
Experience in event, venue, broadcast, or large-scale temporary network deployments.
Provide onsite network engineering support for the tournament program with a focus on Business Continuity/Disaster Recovery (BCDR) execution and documentation of test results, plus general hands-on implementation and troubleshooting support across program workstreams.
Key responsibilities
Execute documented BCDR failover procedures involving Cisco and Palo Alto; capture outcomes (status, duration, observations) similar to Proof of Concept testing.
Participate in and support the BCDR tabletop exercise
Configure Cisco Catalyst switches (Layer 2/Layer 3) via CLI using provided configuration scripts when required.
Troubleshoot connectivity issues using OSI Layer 1 4 methodology across LAN and Wi Fi environments.
Engage directly with customer stakeholders to clarify symptoms, ask targeted questions, and drive to resolution.
Provide support during non-standard hours as required by testing windows and event schedules.
Required qualifications
CCNA-level networking capability (certification preferred).
Hands-on experience configuring/troubleshooting Cisco Catalyst switching (L2/L3) and enterprise LAN/Wi Fi.
Working knowledge of Cisco ISE, Palo Alto firewalls, and Windows DHCP concepts.
Strong communication skills and customer-facing troubleshooting approach.
Preferred qualifications
Prior experience supporting BCDR/DR testing, tabletop exercises, or cutover/failover events.
Experience in event, venue, broadcast, or large-scale temporary network deployments.