Administrative Assistant / Front Desk Coordinator

Description

PURPOSE OF POSITION

The part-time Administrative Assistant / Front Desk Coordinator serves as the first point of contact for members, guests, and staff. This role is responsible for delivering exceptional customer service while supporting daily administrative operations. The ideal candidate is professional, organized, and welcoming, with the ability to multitask in a fast-paced environment.

ESSENTIAL FUNCTIONS

Front Desk & Member Experience

• Greet all guests and visitors with a friendly and professional demeanor 
• Answer and direct general inquiries 
• Provide accurate information about programs, services, and facility policies 
• Maintain a clean, organized, and welcoming front desk area 

Administrative Support

• Assist with data entry, filing, and general office organization 
• Support scheduling, calendar coordination, and basic reporting tasks 
• Monitor and respond to general email inquiries as needed 
• Assist leadership with special projects and operational tasks 

Operations & Coordination

• Ensure adherence to facility policies and procedures 
• Communicate effectively with staff across departments to support daily operations 
• Help manage traffic flow and ensure a smooth check-in experience during peak hours 
• Maintain confidentiality of organizational information 

YMCA LEADERSHIP COMPETENCIES:

• Mission Advancement: Reinforces the Y’s values within the organization and the community. Effectively communicates the benefits and impact of the Y’s efforts for all stakeholders. 
• Collaboration: Builds and nurtures strategic relationships to enhance support for the Y. Serves as a community leader building collaborations based on trust and credibility to advance the Y’s mission and goals. 
• Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. 
• Behavioral Characteristics: Welcoming, Nurturing, Determined, Hopeful, and Genuine. 

Requirements

QUALIFICATIONS:

• Strong communication and interpersonal skills 
• Ability to multitask and remain organized in a fast-paced environment 
• Basic proficiency in Microsoft Office (Outlook, Word, Excel) 

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Sitting, standing, pushing, walking, kneeling, and stooping
• Some exposure to the outdoor elements