Customer Success Manager

Attio is a CRM built for the AI era, designed for ambitious go-to-market teams. The Customer Success Manager will be responsible for designing and managing customer retention, health, renewal, and upsell programs to ensure customers unlock lasting impact with the product.

Responsibilities:

• Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert
• Design and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basis
• Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket
• Contribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programs
• Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group
• Collaborate with SE, post-sale, and Support teams to create content for scaled programs
• Collaborate with marketing and product on brand and activation content

Requirements:

• 5+ of relevant professional experience, of which 3+ were in a CS or Account Management role
• A passion for technology and experience coaching customers on how to get the most out of a complex software product
• Experience building programs in addition to having strong customer relationship skills
• Experience at early or growth-stage startups