Customer Success Consultant

Intradiem is a technology company on a mission to reinvent customer service through automation. The Customer Success Consultant will lead business decision meetings, manage implementation projects, and build trusted advisor relationships with customers to maximize the value of Intradiem's solutions.

Responsibilities:

• Lead business decision meetings as the subject matter expert (SME) and trusted advisor, providing strategic guidance and consultation with customer's business team and Intradiem champions during implementations at a large healthcare customer
• Manage multiple implementation projects, ensure timely completion with quality results, prioritize responsibilities, and effectively track progress
• Build trusted advisor relationships with the customer’s executives and Intradiem champions to consult on best practices and proven solutions, maximizing the value and benefits of their Intradiem investment
• Configure and manage the solution to align with the customer's objectives and requirements identified during business delivery meetings
• Provide launch as well as ongoing support to the customer’s business team and other Intradiem champions, ensuring successful adoption by implementing Intradiem solutions and best practices
• Provide troubleshooting support to assist with tracking and measuring the initial adoption of Intradiem against customer defined goals and objectives to ensure successful implementation and usage
• Collaborate with internal cross-functional teams to develop and deliver high-quality services, maintaining strong working relationships to ensure customer satisfaction
• Identify, document and communicate best practices, key trends, and process improvements
• Conduct all business in accordance with Intradiem policies and procedures
• All other duties as assigned