Fulfillment Customer Service Coordinator is responsible for handling all aspects of customer service within a 3rd Party warehouse and fulfillment environment.
Fulfillment Customer Service Coordinator responsibilities and essential job functions include, but are not limited to the following:
Qualifications, Knowledge, Skills, and Abilities:
- High school diploma or GED
- 1+ years’ experience working in a 3rd Party Warehouse/Fulfillment environment
- Previous warehouse management systems (WMS, cloud based), Deposco and Cargowise preferred
- Previous experience with radio frequency picking systems (RF), bar code systems and electronic data interchange (EDI) preferred
- Previous experience with a CRM, Pipedrive preferred
- Previous experience with Truckload brokerage or Freight Forwarding preferred
- Fork Lift Certification and/or ability to obtain certification
- Leaderships skills with the ability to implement and manage change and continuous process improvement
- Knowledge of OSHA requirements and other warehouse safety principles and government regulations
- Knowledge of hazardous material loading requirements and restrictions
Strong communication skills, both written and oral, and interpersonal skills, with the ability to clearly and effectively communicate with both internal and external business partners
- Ability to multitask in a fast-paced environment with rapidly changing priorities, meet deadlines, work well under pressure, and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service
- Proficient in Microsoft Office Suite
- Ability to formulate official company reports and correspondence
- Ability to read, write, and speak English fluently