Senior Implementation Analyst

This role is responsible for the implementation of non-complex Group Benefits Clients by providing navigation for Plan Sponsors and Advisors. The role is the subject matter expert in all relevant areas, for ensuring effective implementation of newly sold group benefit policies.

Position Responsibilities:

• Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff, Plan Sponsors and Market Sources

• Ensure sold plan designs can be administered within the technology, processes, procedures, and product offerings utilized within all areas of Group business

• Evaluate and determine appropriate non-standard risk assessments for non-complex new business

• Provide analysis and technical support regarding product, pricing, and alternate funding arrangements

• Engage Group Benefit business internal partners as needed to resolve client requests and issues, escalating to management as necessary

• Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries

• Actively participating in Group Benefit and Underwriting process and product improvement initiatives

• Other duties as assigned

Required Qualifications:

• In-depth understanding of Group Life and Health concepts and terminology applicable to all markets

• Excellent and extensive knowledge of Manulife Systems

• Excellent knowledge of Word, Excel

• Comfortable with math and applying actuarially approved pricing methodology

Preferred Qualifications:

• Understanding of funding arrangements, risk analysis, and financial reporting

• Strong mathematical aptitude and analytical thinking skills

• Excellent verbal, written, and presentation communication skills

• Demonstrated ability to analyze complex information and develop practical, well‑reasoned solutions

• Highly organized, self‑motivated, and able to manage multiple priorities and competing deadlines

• Strong attention to detail with the ability to maintain accuracy under pressure

• Ability to effectively engage, influence, and communicate with internal partners and external market sources or sponsors

• Comfortable working within tight turnaround times and evolving priorities

• Proven ability to collaborate cross‑functionally while balancing business needs and client expectations

• Creative problem‑solver who delivers thoughtful solutions that meet client needs while maintaining business credibility

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

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The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.