Senior UX Quantitative Researcher, Customer Engagement

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in product research in an applied research setting, or similar.
  
• Experience in programming languages used for data manipulation and computational statistics (e.g., Python, R, MATLAB, C++, Java, or Go).

Preferred qualifications:

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
  
• 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
  
• 3 years of experience managing projects, and working in a large, cross-functional organization.

About the job

At Google, we "Focus on the user and all else will follow." As a Quantitative User Experience Researcher (Quant UXR), you make this possible. You will join a multi-disciplinary team, collaborating closely with Engineering and Product Management to create industry-leading, innovative products.

You will drive impact at all stages of development by investigating user behavior through empirical methods like logs analysis, survey research, and regression. We value educational experiences—from Computer Science to Psychology—and require a blend of behavioral research design, statistical proficiency, and programming skills to uncover actionable insights. Beyond the work, you will grow within a supportive Quant UXR community offering mentorship, regular meetups, and exclusive internal tools to help you thrive.

We help Google products keep their customers productive and happy. Our tools help 18B+ users every year, supporting 80%+ products, including Ads, Accounts, GMB, Play, and YouTube. We deliver industry leading experiences using intelligent, assistive technology.

As a Researcher in Customer Engagement (CE), you will guide both the Google customer and our internal users who make great support experiences possible. You will be part of an organization that has a tremendous impact across Google products with ambitious goals of driving improved support experiences via AI and automation.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

As a Researcher in Customer Engagement (CE), you will guide both the Google customer and our internal users who make great support experiences possible. You will be part of an organization that has a tremendous impact across Google products with ambitious goals of driving improved support experiences via AI and automation.

Responsibilities

• Define and measure quantitative UX goals and metrics in collaboration with Designers, Qualitative Researchers, Data Scientists, Engineers and Program Managers.
  
• Develop code and statistical models to understand user experience.
  
• Conduct empirical research using methods from computer science, quantitative social science, statistics, econometrics, and other fields to understand user behavior and extract meaningful patterns from large data sets.
  
• Examine existing data and product designs to generate hypotheses and plans for research.
  
• Prioritize and drive research to improve user experience. Communicate findings to stakeholders in the company. Make research findings convincing and actionable for both research experts and non-experts.