Enterprise Solution Engineer Level III

Franciscan Health is one of the largest Catholic health care systems in the Midwest, committed to providing compassionate care. The Enterprise Solution Engineer III is responsible for designing and implementing enterprise-grade platform solutions, ensuring technical execution within Agile delivery, and providing leadership to engineering team members.

Responsibilities:

• Design and implement complex, cross-module solutions aligned to enterprise standards, including advanced integrations across ERP, identity, cloud, and third-party platforms
• Lead design sessions, conduct code and configuration reviews, and enforce development best practices to ensure high-quality, scalable solutions
• Oversee platform governance including role-based access controls, lifecycle management, upgrade planning, and approval of significant changes to ensure security, compliance, and sustainability
• Monitor platform health and performance, driving continuous improvements to optimize stability, scalability, and operational efficiency
• Provide technical leadership within Agile processes, guiding backlog prioritization, estimation, and task delegation; ensure timely delivery, remove blockers, and manage risks impacting delivery or platform stability
• Align platform practices with governance and total cost of ownership goals, identify opportunities to expand platform value, and mentor Engineers I and II, conducts code reviews, and fosters strong development practices to elevate team capability and consistency
• Designs complex, cross-functional automation solutions and develops advanced scripting and integrations; establishes reusable patterns and ensures scalable, maintainable, and secure implementations
• Utilizes strong analytical skills with superior communication in order to collaborate across business and IT stakeholders, aligning work to organizational goals, and driving high-quality outcomes

Requirements:

• Bachelor's Degree Business, Computer Science, Engineering, Information Systems, Public Health, or related field
• 5 years ServiceNow engineering experience OR enterprise SaaS platform experience
• 5 years Platform architecture, integration patterns, governance, security, and lifecycle management
• 5 years Deep multi-module ServiceNow expertise in ITSM, HRSD, CSM, SPM
• Certified System Administrator - ServiceNow
• Master's Degree Business, Computer Science, Engineering, Information Systems, Public Health, or related field
• 8 years ServiceNow engineering experience OR enterprise SaaS platform experience
• Licensure - ServiceNow certification (CAD and module certifications)