Product Management Operations Intern

Grace Hill is a leading SaaS provider specializing in performance-based solutions for the real estate industry. As a Product Management Operations Intern, you will build the infrastructure that enables Product Managers to make data-driven decisions and ensure operational excellence across various teams.

Responsibilities:

• Clean and analyze product usage data (via Pendo, Mixpanel, or Amplitude) to identify friction points in the user journey
• Consolidate qualitative feedback from Sales, Support, and Gong recordings into actionable themes for the PM team
• Assist in maintaining product health dashboards, tracking metrics like NDR (Net Dollar Retention), MAU (Monthly Active Users), and feature adoption rates
• Audit and refine our internal documentation in Notion/Confluence to ensure a "single source of truth" for product specs and roadmaps
• Support the "Go-to-Market" (GTM) process by ensuring Marketing and Sales teams have the latest release notes and training materials
• Help optimize our product stack (Jira, Productboard, Figma) to reduce administrative overhead for PMs
• Coordinate with the Customer Success team to build a database of "Beta" users for new feature testing
• Design and deploy NPS (Net Promoter Score) or CSAT surveys and present findings to the leadership team

Requirements:

• Currently pursuing an MBA or an Undergraduate degree in Business, Computer Science, Data Science, or a related field
• You love spreadsheets and can turn raw data into a narrative
• Proficiency in Excel/SQL is a significant plus
• You enjoy finding ways to make complex processes simpler and more efficient
• Exceptional written and verbal communication skills; you can explain a technical bottleneck to a non-technical stakeholder
• A deep interest in the 'business of software'—how it's built, sold, and scaled