WTW is a global leader in people, risk, and capital management, seeking a proactive Project Manager to join their spending account administration team. The role involves leading cross-functional projects, driving initiatives from definition through execution, and ensuring alignment across diverse stakeholders.
Responsibilities:
- Lead cross-functional projects from initiation through completion, ensuring initiatives deliver measurable outcomes aligned with business objectives
- Define project scope, structure, milestones, and success metrics, particularly when initiatives begin with limited documentation or clearly defined scope
- Develop and maintain project, risk, and communication plans that keep initiatives organized and moving forward
- Facilitate project kickoffs, working sessions, status reviews to maintain alignment and momentum
- Translate business objectives into actionable project plans and coordinate effectively across business and technology teams
- Manage competing priorities across multiple initiatives while maintaining focus on deadlines and deliverables
- Serve as the central point of coordination for project stakeholders across business, operations, and technology teams
- Navigate complex stakeholder environments, aligning leaders with differing priorities and ensuring timely decisions
- Provide clear and consistent updates to leadership and key stakeholders
- Proactively resolve bottlenecks and drive decision-making by ensuring leaders have the information needed to move initiatives forward
- Identify project risks and issues early and implement mitigation strategies to prevent delays
- Escalate critical risks, decisions, or stalled workstreams to appropriate leadership forums
- Adapt project plans as requirements evolve while maintaining focus on core objectives
- Conduct project reviews and capture lessons learned to support continuous improvement
- Work collaboratively with colleagues to ensure consistent project management practices across initiatives
- Assist colleagues or step in across projects when necessary to maintain continuity and progress
- Identify and implement opportunities to improve project delivery processes, tools, and operating models
Requirements:
- Bachelor's degree or equivalent experience
- 3-5+ years of project management experience leading cross-functional business and technology initiatives
- Proficiency with Microsoft Word, PowerPoint, Excel, and project planning tools such as Microsoft Project
- Demonstrated ability to independently drive initiatives from ambiguity through execution
- Proven ability to influence stakeholders and drive decision-making across cross-functional teams and leadership levels
- Highly organized with strong time-management skills and the ability to manage multiple priorities simultaneously
- Strong judgment in prioritizing work and balancing competing business needs
- Strong business acumen and the ability to understand operational and technology implications of initiatives
- Comfortable operating in evolving environments where processes and governance are still being established
- Clear and confident communicator capable of engaging diverse audiences, including senior leadership
- Resilient under pressure with strong problem-solving and decision-making abilities
- Professional project management certifications (PMP, PRINCE2, etc.) are a bonus but are not required
- Familiarity with spending account administration or employee benefits outsourcing is preferred but not required