Via Benefits Accounts: Project Manager

WTW is a global leader in people, risk, and capital management, seeking a proactive Project Manager to join their spending account administration team. The role involves leading cross-functional projects, driving initiatives from definition through execution, and ensuring alignment across diverse stakeholders.

Responsibilities:

• Lead cross-functional projects from initiation through completion, ensuring initiatives deliver measurable outcomes aligned with business objectives
• Define project scope, structure, milestones, and success metrics, particularly when initiatives begin with limited documentation or clearly defined scope
• Develop and maintain project, risk, and communication plans that keep initiatives organized and moving forward
• Facilitate project kickoffs, working sessions, status reviews to maintain alignment and momentum
• Translate business objectives into actionable project plans and coordinate effectively across business and technology teams
• Manage competing priorities across multiple initiatives while maintaining focus on deadlines and deliverables
• Serve as the central point of coordination for project stakeholders across business, operations, and technology teams
• Navigate complex stakeholder environments, aligning leaders with differing priorities and ensuring timely decisions
• Provide clear and consistent updates to leadership and key stakeholders
• Proactively resolve bottlenecks and drive decision-making by ensuring leaders have the information needed to move initiatives forward
• Identify project risks and issues early and implement mitigation strategies to prevent delays
• Escalate critical risks, decisions, or stalled workstreams to appropriate leadership forums
• Adapt project plans as requirements evolve while maintaining focus on core objectives
• Conduct project reviews and capture lessons learned to support continuous improvement
• Work collaboratively with colleagues to ensure consistent project management practices across initiatives
• Assist colleagues or step in across projects when necessary to maintain continuity and progress
• Identify and implement opportunities to improve project delivery processes, tools, and operating models

Requirements:

• Bachelor's degree or equivalent experience
• 3-5+ years of project management experience leading cross-functional business and technology initiatives
• Proficiency with Microsoft Word, PowerPoint, Excel, and project planning tools such as Microsoft Project
• Demonstrated ability to independently drive initiatives from ambiguity through execution
• Proven ability to influence stakeholders and drive decision-making across cross-functional teams and leadership levels
• Highly organized with strong time-management skills and the ability to manage multiple priorities simultaneously
• Strong judgment in prioritizing work and balancing competing business needs
• Strong business acumen and the ability to understand operational and technology implications of initiatives
• Comfortable operating in evolving environments where processes and governance are still being established
• Clear and confident communicator capable of engaging diverse audiences, including senior leadership
• Resilient under pressure with strong problem-solving and decision-making abilities
• Professional project management certifications (PMP, PRINCE2, etc.) are a bonus but are not required
• Familiarity with spending account administration or employee benefits outsourcing is preferred but not required