IT Engineer

Function Health is dedicated to empowering individuals to live healthier lives through innovative technology. The IT Engineer will play a crucial role in maintaining productivity and security for the team by managing devices, resolving technical issues, and improving IT processes as the company scales its member base.

Responsibilities:

• Provide technical support to employees for devices, software, and account issues
• Manage onboarding/offboarding tasks to ensure timely and secure access across systems
• Maintain and improve IT processes and documentation (e.g., checklists, runbooks, automation scripts)
• Enroll and monitor laptops in MDM and ensure endpoint protection is running
• Administer SaaS and productivity tools like Google Workspace, Slack, Notion, etc
• Partner with Security to roll out device, account, and data protection policies
• Track IT assets, manage inventory, and support device lifecycle operations
• Triage IT requests, escalate complex issues, and follow through to resolution
• Support internal audits by maintaining access logs, asset records, and process documentation

Requirements:

• 3–5 years in an IT support, helpdesk, or systems admin role
• Strong troubleshooting skills across macOS, SaaS tools, and identity/access systems
• Experience with MDM, endpoint protection, and identity tools (Okta a plus)
• Familiarity with scripting or automation (e.g., Bash, Python, no-code tools)
• Able to manage support queues with empathy, urgency, and professionalism
• Prior experience supporting a fully remote global team within a start up environment ideal
• Clear communicator who documents work well and can train others as needed
• Experience in healthcare or other compliance-focused environments (HIPAA/SOC 2)
• Experience using GAM or other admin automation tools