Director of Product Management

Outlook Amusements operates a leading B2C consumer marketplace through its flagship brand, California Psychics. The Director of Product Management will lead the execution and evolution of the digital marketplace platform, translating strategic vision into prioritized roadmaps and delivering measurable growth across various metrics.

Responsibilities:

• Develop and maintain a clear, outcome-driven roadmap aligned with business objectives
• Optimize supply and demand dynamics across the advisor and customer ecosystem
• Improve marketplace liquidity, conversion rates, and session utilization
• Define KPIs tied to growth, engagement, retention, lifetime value, and revenue
• Frame roadmap initiatives around clear problem statements, user insight, and measurable business outcomes
• Partner with Data and Finance to define and monitor core business metrics directly influenced by Product
• Lead structured platform and roadmap reviews with Engineering to ensure scalability and long-term integrity
• Communicate priorities, tradeoffs, and progress to cross-functional stakeholders
• Lead customer research, usability testing, and data-driven discovery initiatives
• Translate business strategy into detailed PRDs, user stories, and acceptance criteria
• Partner closely with Engineering and Design through sprint cycles to ensure clarity and delivery excellence
• Participate actively in backlog grooming, sprint planning, and release coordination
• Lead at least one cross-functional discovery sprint per quarter to deepen user and market understanding
• Ensure all major initiatives include defined success metrics and structured post-launch impact evaluation
• Ensure timely, high-quality launches and measurable outcomes
• Improve customer acquisition funnels and conversion paths
• Identify friction points in onboarding, advisor selection, and session flow
• Drive experimentation through A/B testing and behavioral analytics
• Optimize subscription, promotional, and retention strategies
• Deliver clear reporting that connects product launches to business performance
• Identify opportunities to enhance advisor-customer matching through personalization and AI-driven recommendations
• Explore automation opportunities that improve advisor workflows and customer experience
• Evaluate build vs. buy solutions for AI-powered tools and integrations
• Ensure responsible, measurable implementation of intelligent features
• Establish a practical, scalable Product Operating Framework that standardizes discovery, prioritization, and roadmap tracking
• Define clear decision ownership across Product, Engineering, and Design to reduce ambiguity and increase velocity
• Develop Product Managers to independently own end-to-end initiatives tied to measurable outcomes
• Identify and replace outdated processes with streamlined, scalable alternatives
• Foster a culture of ownership, urgency, and outcome-driven thinking

Requirements:

• 8–12+ years of product management experience
• Experience building or scaling a consumer marketplace or two-sided platform strongly preferred
• Experience with subscription, usage-based, or transactional revenue models
• Proven success optimizing web and/or mobile customer journeys
• Strong partnership experience with Engineering leadership
• Deep familiarity with Agile/Scrum methodologies
• Demonstrated ability to ship products that drive measurable revenue impact
• Bachelor's degree in Business, Marketing, Computer Science, or related field
• Exposure to AI-driven personalization, recommendations, or automation is a plus