Packsize is an automation company focused on improving packaging processes. They are seeking a Customer Success & Growth Data Analytics Manager to support the design and management of customer data, develop dashboards, and enhance data infrastructure to drive decision making and growth.
Responsibilities:
- Support the design of how the CS organization views, interprets, and manages our customer data (from CSAT to profit margin)
- Develop, own, and maintain customer success dashboards, reporting, data repositories
- Develop, own, and maintain customer risk targets (e.g., Retention Health scores, risk predictors and thresholds)
- Create ad-hoc reporting for specific projects, customer accounts, or other initiatives
- Scale our data & insights infrastructure and knowledge; we want to extract actionable insights from CS data to drive decision making and growth
- Create data dictionaries, playbooks, and data integrity outlines to be used across the CS org
- Continuously improve data ecosystem- data integrity, visibility, and forecasting
- Partner closely with CS leaders, IT, Finance, Data & Analytics and Salesforce teams and manage relationships
Requirements:
- 5+ yrs experience working in analytics, reporting, & technology, ideally close to or in customer success organizations
- Proficiency working with SQL and visualization tools (Salesforce, Domo, PowerBI) to extract, analyze, and present data that support customer and business goals
- Proficiency working with Salesforce. Comfortable operating as a 'citizen developer'
- Ability to draw out insights from data and craft a compelling story in well-structured ways
- Expertise in communication and presentation skills; comfort interacting with executives and leadership
- Strong understanding of Customer Success fundamentals
- Ability to lead cross-functional teams, navigate complex projects, and influence when needed
- Excited about solving problems with a lot of ambiguity