Manager, Business Development - Cosmetics and Hygiene

SGS is the world's leading testing, inspection and certification company, recognized for sustainability, quality, and integrity. The Business Development Manager will oversee a team responsible for sales and customer service in the Cosmetics & Hygiene sector, developing sales strategies, managing client relationships, and maximizing efficiencies to ensure client satisfaction.

Responsibilities:

• The Business Development Manager is responsible for the direction and management of a team of sales and customer service agents who support our Cosmetics & Hygiene site
• Collaborates with the senior management team to develop and defines sales strategies for achieving sales goals
• Manage the Customer Service function in support of sales and client invoicing
• Defines, tracks, and manages sales teams KPI/Metrics; financials, activities, pipeline, prospecting
• Maximize efficiencies of customer service organization to ensure ultimate client satisfaction
• Generate leads and sales through client and prospect relationship development
• Close sales on prospective clients and maintain functional relationship with major accounts
• Develop relationships with current clients to maintain business and obtain additional business from other areas within the account and referrals
• Obtain master service agreements with perspective clients
• Market research to assist in annual marketing and sales plan and assist the business development team with marketing ideas
• Attend annual conference and assist with organization and implementation of marketing and sales activities and follow up on leads from referrals, trade shows, advertising, and the Company’s website
• Generate proposals for existing clients and prospects
• Follow-up with new clients to ensure that the Company is meeting their needs and to expand business within a current client’s organization
• Discuss with management new trends or new programs that should be explored that will improve or enhance the business and increase sales

Requirements:

• Bachelor's degree in relevant field in science or engineering
• 7+ years working in business development or sales
• 3+ years of previous supervisory experience
• Leadership capabilities
• Strong verbal and written communication skills
• Ability to handle multiple competing priorities
• This role requires up to 40% travel for meetings, training, and business needs within the United States
• Master's degree in relevant field in science, engineering, or business
• Business development experience in a CDMO environment