Vice President, Practice Head, Auto (Sales /Account Management)

Bill Gosling Outsourcing is a global leader in outsourcing solutions, specializing in customer care, sales, and financial services. The Vice President, Practice Head, Auto is responsible for driving profitable growth within the auto industry vertical by expanding client relationships and enabling new business through strategic account leadership and industry insights.

Responsibilities:

• Own and develop strategic account plans across a portfolio of key clients
• Drive organic revenue growth (target: ~20–25% annually)
• Identify and execute on upsell, cross-sell, and expansion opportunities
• Map client organizations and uncover new areas of value creation
• Build long-term, executive-level client relationships
• Act as the SME for the vertical (Auto)
• Translate industry knowledge into commercial opportunities and scalable solutions
• Partner with Operations and Technology teams to shape service offerings and delivery models
• Provide practical, experience-based insight into client operations and business drivers
• Support Sales in late-stage deals, solution validation, and onboarding
• Contribute to value proposition development and market positioning
• Help define target segments and growth opportunities within the vertical
• Contribute to and execute go-to-market strategy for the vertical
• Identify market trends, competitive insights, and innovation opportunities
• Translate client and market feedback into actionable business improvements
• Represent the company in client forums and industry conversations
• Partner across Sales, Delivery, and Recruitment to ensure alignment and execution
• Navigate internal trade-offs and constraints while protecting client outcomes
• Influence without authority in a fast-paced, matrixed environment
• Complete account mapping and strategic plans across key clients
• Deliver measurable organic growth within the portfolio
• Establish credibility as a trusted advisor internally and externally
• Improve client penetration, retention, and expansion pipeline
• Effectively support new business solutioning and onboarding

Requirements:

• 10+ years in BPO, outsourcing, or service-based environments
• Strong background in account management / account growth leadership
• Deep expertise in Auto / Auto Finance
• Proven ability to drive growth within existing accounts
• Strong commercial acumen (understands margin, scalability, and trade-offs)
• Ability to convert industry insight into revenue opportunities
• Comfortable operating in cross-functional, high-accountability environments
• Strategic thinker with a structured, data-informed approach
• Deep understanding of how client businesses operate end-to-end
• Strong presence and ability to influence senior stakeholders
• Balanced approach: strategic thinking + hands-on execution
• Confident, commercially driven, and outcome-oriented
• Bachelor's degree required
• Experience across both client-side and BPO/vendor environments strongly preferred
• MBA or equivalent preferred