Senior Technical Project Manager

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. The Senior Technical Project Manager will lead the coordinated rollout of NG Nexus and support i3 related initiatives across Engineering and Tech Ops, ensuring alignment and accountability while driving delivery of mission-critical public safety technology solutions.

Responsibilities:

• Lead the planning, coordination, and execution of NG Nexus rollout initiatives and i3 projects across Engineering and Tech Ops
• Establish and maintain centralized project visibility, including status reporting, risk tracking, and dependency management across all workstreams
• Provide governance and oversight to ensure projects are aligned with strategic objectives, timelines, and operational readiness requirements
• Coordinate cross-functional teams, ensuring clear communication, accountability, and alignment across engineering, tech ops, product, and external partners
• Identify, track, and mitigate risks and blockers, proactively driving resolution to maintain project momentum
• Develop and manage integrated project plans, including milestones, deliverables, resource planning, and deployment schedules
• Facilitate regular stakeholder updates, executive reporting, and cross-team syncs to ensure transparency and informed decision-making
• Support i3 compliance and implementation efforts, ensuring requirements are understood, tracked, and delivered across teams
• Oversee deployment readiness activities, including system integration, testing coordination, and operational handoffs
• Drive continuous improvement in project execution, coordination, and reporting processes
• Participate in Agile and SAFe ceremonies (e.g., PI Planning) as needed to ensure alignment across teams and initiatives

Requirements:

• PMP, CSM or SAFe certification required
• 5+ years of experience in technical project or program management, preferably leading large-scale, cross-functional initiatives
• Proven experience managing complex rollouts or multi-workstream programs, ideally in public safety technology, telecommunications, or mission-critical environments
• Demonstrated ability to provide program-level oversight, coordination, and executive-level reporting
• Experience working across Engineering, Tech Ops, and external stakeholders in highly integrated environments
• Solid understanding of system deployments, integrations, and cloud-based infrastructure
• Strong risk management, dependency tracking, and stakeholder communication skills
• Proficiency with project management and collaboration tools (e.g., JIRA, Confluence, Azure DevOps, Rally)
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field preferred
• Equivalent work experience in a similar position may be substituted for educational requirements
• Understanding of i3 standards and next-generation 911 (NG911) frameworks is highly preferred
• Agile/SAFe experience preferred, with the ability to operate in both Agile and structured program environments