RCM Customer Service Representative

MedMan is seeking a dedicated and detail-oriented RCM Customer Service Representative to join their team. In this role, you’ll serve as the primary point of contact for patients and payers regarding billing and account inquiries, supporting the revenue cycle process by resolving billing issues and ensuring accurate communication.

Responsibilities:

• Timely Call Returns: Returns patient and payer calls promptly, ensuring timely follow-up on all inquiries. Maintains a calm, friendly, and professional tone, even when addressing difficult or complex billing concerns
• Quick Learning & Adaptability: Quickly grasps billing concepts and workflows, even without prior billing experience. Demonstrates initiative in learning systems, terminology, and processes relevant to the revenue cycle
• Patient Communication: Clearly and confidently communicates with patients about their bills. Remains calm and composed during challenging conversations, explaining information in a way patients can easily understand
• Payment Collection: Confidently discusses patient balances and collects payments with professionalism and empathy. Comfortable initiating payment conversations and knowledgeable about available options such as payment plans or financial assistance

Requirements:

• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Ability to handle sensitive situations with professionalism, empathy, and confidentiality
• Comfort with Microsoft tools, including Outlook, Teams, and basic data entry
• Strong attention to detail and accuracy
• Communication Skills
• Ability to communicate clearly and professionally, both verbally and in writing
• Comfortable engaging with patients, team members, and external partners
• Problem-Solving Skills
• Uses critical thinking to identify issues and develop effective solutions
• Remains calm under pressure and handles billing-related challenges with confidence
• Teamwork Skills
• Works well in a collaborative environment
• Supports colleagues and contributes to a positive team dynamic
• Self-Management Skills
• Demonstrates reliability, time management, and accountability in day-to-day responsibilities
• Takes initiative and manages workload with minimal supervision
• Basic Technical Comfort
• Familiarity with computers, email, and basic software is helpful
• Willingness to learn billing systems, EHR platforms, and internal tools as needed