AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. The Customer Service Representative I will serve as the primary contact for patients and attorneys to resolve problems and answer questions regarding a bill.
Responsibilities:
- Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions
- Be able to effectively listen and communicate revenue cycle outcomes or processes with caller
- Be familiar with and understand payor and state rules and regulations and client information
- Adhere to all company policies and procedures
- Other duties as assigned
Requirements:
- Flexible, with ability to learn quickly and meet department production and quality goals
- Familiarity and proficiency with the policies and procedures of the Customer Service department
- Knowledge of Medical Insurance terminology
- Can handle and prioritize multiple tasks
- Reliable, team-oriented, pleasant with excellent interpersonal skills
- Effective oral and written communication skills
- High School diploma or general education degree (GED) required
- 1 year of related healthcare and/or call center experience preferred or equivalent combination of education and experience