Empower Retirement, LLC is dedicated to transforming financial lives by providing a flexible work environment and promoting internal mobility. The Lead Analyst Business Systems will lead cross-functional teams in gathering and documenting business requirements, analyze existing systems for improvements, and facilitate communication between stakeholders and IT teams to ensure alignment with organizational goals.
Responsibilities:
- Lead cross-functional teams in an Agile environment to gather and document business requirements for software development projects
- Mentor junior and mid-level analysts and provide technical guidance
- Analyze and translate business needs into clear and concise user stories, ensuring alignment with project goals
- Orchestrate communication between business stakeholders and development teams to ensure a shared understanding of project requirements
- Drive analysis of existing systems and processes to identify opportunities for improvement and efficiency gains
- Partner with Quality Engineers and Software Engineers to review story requirements and validate system functionality
- Spearhead troubleshooting issues, conducting impact analysis, and recommending solutions
- Demonstrate system enhancements with project stakeholders
- Create flow diagrams and document technical solutions
- Lead Agile Ceremonies such as Planning, Grooming, Sprint Reviews, Sprint Retrospectives, and 3 Amigos
- Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies
Requirements:
- Bachelor's degree in a related field preferred
- 7+ experience as a Senior Business Systems Analyst or equivalent technology industry background
- In-depth knowledge and ability to analyze complex business processes and identify areas for improvement
- Extensive experience in identifying and solving business problems through innovative and practical solutions
- Advanced communication skills to convey technical information in a clear manner to all levels
- Proficient in collecting, documenting, and managing system requirements from stakeholders
- Detailed understanding of highly complex multi-platform applications and systems
- Effective communication and documentation skills to create comprehensive reports, manuals, workflows, and specifications
- Experience with assigning tasks and managing project timelines and project resources effectively to ensure successful project delivery
- Ability to remain flexible and adaptable to shifts in project scope, requirements, or technological advancements, while also guiding the team through these transitions
- Experience in Contact Center, IVR, or digital platforms
- Knowledge of cloud environments (AWS preferred)
- Familiarity with data analysis and reporting tools
- Financial Industry Experience preferred
- Prior production support and troubleshooting preferred
- Experience as a QA or Developer preferred
- Exposure to security, compliance, or regulated environments
- Experience exceeding expectations in other roles on an Agile Development Team, such as Quality Engineer, Software Engineer, Product Owner, or Scrum Master preferred