Senior Business Analyst - Patient Relationship Manager

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. As a Senior Business Analyst – Patient Relationship Manager, you will play a pivotal role in translating client and business needs into technical solutions that power patient affordability, access, and adherence programs.

Responsibilities:

• Own the full requirements lifecycle, including prioritizing and translating high-level business needs into detailed user stories that development teams can execute against
• Formulate and define system scope and objectives based on a strong understanding of user needs, business processes, and technical capabilities
• Analyze business and user needs, document requirements, and translate them into clear functional and system specifications
• Collaborate with development teams to define solutions when requirements extend beyond existing core product functionality
• Serve as a product expert for users, providing guidance and creative, ad-hoc solutions for advanced use cases
• Create and maintain workflow diagrams, process flows, and solution documentation to support implementation and ongoing enhancements
• Monitor and evaluate product progress and outcomes of deliverables, recommending improvements based on internal and customer feedback
• Support the identification and mitigation of impediments to ensure successful completion of sprint and release goals
• Participate in Agile ceremonies including backlog grooming, sprint planning, and daily standups
• Balance client demands, timelines, and system constraints in a deadline-driven environment
• Attend and actively participate in client meetings throughout implementation and ongoing support phases
• Occasional domestic travel may be required, typically infrequent and limited in duration

Requirements:

• Bachelor's degree in a related field, or an equivalent combination of education, training, and experience
• 5+ years of experience in a Business Analyst, Business Systems Analyst, Technical Project Manager, or similar role
• Demonstrated experience owning and executing the requirements process, including translating complex business needs into detailed user stories or functional specifications
• Strong ability to understand client requirements and underlying technical systems, applications, and processes
• Proven ability to clearly communicate complex technical information to both technical and non-technical audiences
• Strong written and verbal communication skills with high attention to detail, consistency, and accuracy
• Strong interpersonal skills and a collaborative, team-oriented mindset
• Excellent organizational and time management skills with the ability to manage multiple programs and priorities
• Ability to work effectively in a deadline-driven environment
• Proficiency with Microsoft Office tools, including Excel, Word, and PowerPoint
• Self-starter with strong analytical and problem-solving skills and the ability to independently learn new tools and systems
• Experience supporting patient support services or patient programs related to affordability, access, and adherence
• Previous experience in healthcare, life sciences, or pharmaceutical technology environments
• Experience working in an Agile or Scrum-based delivery model
• Familiarity with JIRA and SDLC processes
• Experience creating workflows, process flows, or system diagrams using tools such as Lucidchart
• Familiarity with Confluence as a reference or documentation tool
• Exposure to Microsoft Dynamics or other CRM or platform-based systems