Call Center Representative

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Introduction

Join a fast-paced, communication-driven environment where customer interaction is at the core of daily operations. This role is ideal for individuals looking to build strong communication and problem-solving skills.

Responsibilities

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with inquiries, requests, and basic issue resolution.
• Follow call scripts, procedures, and quality standards.
• Accurately document customer interactions and updates.
• Meet performance goals and service expectations.
• Collaborate with team members to improve customer experience.

Qualifications

• Strong verbal communication and active listening skills.
• Comfortable working in a high-volume call environment.
• Reliable, punctual, and detail-oriented.
• Goal-oriented with the ability to meet targets.
• Basic computer skills (data entry, CRM systems).
• Entry-level candidates welcome; training provided.

Additional Information

• Competitive salary
• Growth opportunities within the company
• Professional development and skill-building environment
• Supportive and collaborative team culture
• Stable, full-time employment