Telecom Engineer

Legence is a leading provider of engineering and consulting services for mission-critical systems in buildings. They are seeking a Telecom Engineer responsible for the design, implementation, operation, and support of enterprise voice and telecommunications services, ensuring reliable and cost-effective communication solutions across various platforms.

Responsibilities:

• Design, implement, and support enterprise voice solutions including Microsoft Teams Voice, Direct Routing, and Operator Connect
• Administer and maintain POTS lines for life-safety systems and regulatory requirements
• Manage SIP trunking services including call routing, failover, and quality optimization
• Support auto attendants, call queues, voicemail, E911, and number management
• Manage cellular services including provisioning, carrier plans, and lifecycle management
• Provide Tier 2/3 support and perform root-cause analysis for telecom issues
• Coordinate with carriers and vendors for service delivery and escalation
• Maintain documentation including call flows, inventories, and runbooks
• Ensure compliance with E911, Kari’s Law, and RAY BAUM’s Act

Requirements:

• Bachelor's degree or equivalent experience
• 5+ years of enterprise telecom or voice engineering experience
• Hands-on experience with Microsoft Teams Voice
• Strong understanding of POTS, SIP, and PSTN connectivity
• Experience working with telecom carriers
• Strong troubleshooting and communication skills
• Experience with Direct Routing SBCs
• Experience with E911 solutions
• Familiarity with legacy PBX systems
• Telecom or Microsoft certifications