Localization Project Manager

Smartling is an AI-native translation platform that is redefining how the world's biggest brands go global. They are seeking a Localization Project Manager to own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as the operational point of contact and contributing to value delivery. The ideal candidate will have experience in localization project management and a strong client management skill set.

Responsibilities:

• Serve as the operational point of contact for assigned clients, building trusted relationships and managing expectations around timelines and scope - liaising with internal teams to address quality and other cross-functional needs
• Design and optimize localization workflows within Smartling's platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client's unique requirements
• Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks
• Drive continuous process improvements - documenting best practices, identifying automation opportunities, and championing changes that increase efficiency across the team

Requirements:

• 2+ years of experience in localization or translation project management, ideally within a managed services or agency environment
• Solid understanding of localization file formats, content types, and CAT/TMS tooling
• Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally
• Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent)
• Experience coordinating with cross-functional teams across engineering, QA, and vendor management
• Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones
• Strong written and verbal communication skills
• A home office setup conducive for working remotely, and the ability to work effectively as a remote team member
• Hands-on experience with Smartling or a comparable TMS platform
• Experience in a SaaS or platform-based localization environment
• Fluency or working proficiency in a second language
• Interest in language, technology, or global content strategy