Sr. UX Researcher & Product Designer

Casechek is on a mission to innovate the implant supply chain and bring greater transparency to the cost of patient care. As a Sr. UX Researcher & Product Designer, you will own the entire design function, leading research and design efforts to inform product decisions and create handoff-ready designs. This role requires significant autonomy and collaboration with cross-functional teams to shape product direction and enhance user experience.

Responsibilities:

• Own the full design arc for key product areas—from identifying the right questions and conducting research, through synthesis and recommendation, to producing handoff-ready wireframes, prototypes, and design specs that Engineering can build from without guesswork
• Frame the problem before solutions are explored. Establish the key question, decision criteria, constraints, and success measures—before engineering or product work begins
• Plan and conduct user research—interviews, contextual inquiry, workflow analysis, and usability studies—then synthesize findings into a prioritized point of view. Research artifacts are not the deliverable; the recommendation informed by them is
• Partner closely with Product and Engineering—not just to execute direction, but to shape it. Bring informed recommendations, push back when the data says something different, and help the team make better decisions because you’re in the room
• Track outcomes after decisions are made. Gather signal from customers and internal users, evaluate whether the direction was right, and feed that learning back into the next round of research and recommendations
• Leverage AI tools throughout your entire workflow—from research synthesis and pattern recognition to generating wireframe concepts and accelerating design iteration. You should be fluent enough with AI to use it as a genuine force multiplier at every stage of your work, while knowing when the judgment, craft, and accountability need to be yours
• Communicate findings and recommendations with clarity—what you learned, what it means, what you’d prioritize and why, and what you’re still uncertain about. The team should always know where you stand and what you’re basing it on
• Lead special projects as requested

Requirements:

• Bachelor's degree in UX research, cognitive science, human-computer interaction, information science, or equivalent professional experience
• 5+ years of experience in UX research, product analysis, human-computer interaction, or a related field
• Experience in B2B SaaS or enterprise product environments (healthcare experience a plus, but not required)
• Experience designing for complex workflows, multi-step tasks, or operational products
• Strong product judgment and the ability to synthesize qualitative and quantitative research into a clear point of view, recommendation, and next step—not just a summary of what you heard
• Strong communication skills, with the ability to present research findings and defend a recommendation to Product, Engineering, and leadership—including when your view is inconvenient
• Demonstrated fluency with AI tools (Claude, ChatGPT, Figma AI, or similar) as a meaningful accelerant across your full workflow—research, synthesis, usability analysis, interaction design, and design iteration—not as a novelty, but as how you actually work
• Comfortable operating with ambiguity and limited oversight in a lean, startup-stage environment where you are the primary research voice, not one of many
• Proactive communicator who flags gaps, asks clarifying questions, and keeps stakeholders informed—rather than waiting to be asked for a status update
• A portfolio that shows both sides of the role: research and synthesis that led to a clear recommendation, and handoff-ready design work that shipped. We want to see the thinking and the execution—not one without the other