Project/Program Manager – Banking Solutions

Servbank is a banking institution with local roots and national reach. They are seeking a highly skilled Project Manager to lead the delivery of innovative banking technology solutions, ensuring projects are delivered on time and aligned with regulatory needs.

Responsibilities:

• Lead end-to-end project execution from initiation through closeout, partnering with business and technology leaders to deliver measurable outcomes
• Build and manage integrated delivery plans (scope, milestones, critical path, dependencies, resourcing) across discovery, build, test, and release activities
• Establish delivery controls including RAID logs, decision logs, dependency tracking, and change control to protect scope and timelines
• Run execution cadences (standups, sprint/iteration planning, backlog refinement, release readiness, and executive status reviews) with clear action items and follow-through
• Facilitate workshops with business lines, compliance, operations, and technology stakeholders to define objectives, in-scope deliverables, assumptions, and acceptance criteria
• Partner with business systems team/vendors to translate needs into implementable epics/stories and maintain end-to-end traceability through test and release
• Lead end-to-end delivery planning (scope, schedule, dependencies, resourcing, and milestones) across discovery, build, test, and release activities
• Drive execution rituals and delivery governance (backlog refinement, sprint/iteration planning, status reporting, risk/issue management, and change control) while coordinating cross-functional teams (engineering, IT, business analysts, marketing, compliance, operations, and sales)
• Own program-level planning across multiple workstreams and releases, ensuring alignment to business outcomes, regulatory timelines, and technology strategy
• Monitor program health (schedule, scope, quality, budget where applicable, and benefits realization), escalating risks and tradeoffs with clear options and recommendations
• Coordinate end-to-end testing and validation (SIT/UAT/performance/security as applicable), ensuring entry/exit criteria are met and defects are triaged to closure
• Drive release readiness activities (cutover plans, implementation runbooks, go/no-go, communications) to ensure stable, compliant production deployments
• Provide clear, concise status reporting and communications to technical and non-technical stakeholders, translating risks/impacts and driving timely decisions
• Manage stakeholder forums and steering committees; coordinate with vendors, audit/compliance partners, and (as needed) regulatory stakeholders
• Proactively identify, assess, and mitigate delivery risks; manage issues to resolution with owners, dates, and escalation paths
• Manage scope changes through intake, impact analysis, approvals, and re-baselining to protect commitments and ensure transparency
• Partner with architects and engineers to understand solution designs, integration patterns, data flows, and non-functional requirements (security, resiliency, performance) and reflect them in delivery plans
• Continuously improve delivery processes (templates, tooling, metrics, retrospectives) to increase predictability and speed while maintaining controls required in regulated banking environments

Requirements:

• Extensive experience with banking applications and core banking processes (e.g., Fiserv DNA, Commercial Center, Salesforce/nCinco, Pep Plus etc..)
• Strong understanding of banking technology ecosystems and operational workflows
• Proven track record of delivering projects within regulated financial environments, including coordination with risk, audit, compliance, and information security
• Minimum of 5+ years of experience in project management and/or program management delivering technology initiatives (banking/financial services preferred)
• Demonstrated success delivering complex, cross-functional initiatives involving integrations, data, security, and multiple stakeholder groups
• Strong technical background with knowledge of software development processes, banking systems, and cybersecurity
• Strong analytical and structured problem-solving skills, with the ability to drive decisions using data, tradeoff analysis, and clear recommendations
• Excellent cross-functional leadership skills (often without direct authority), with the ability to align teams, drive accountability, and remove blockers
• Hands-on experience with Agile and/or Waterfall delivery methods, and proficiency with delivery tools (e.g., Jira/Azure DevOps, Confluence/SharePoint, MS Project/Smartsheet)
• Exceptional communication and executive presence, with the ability to tailor messaging for engineers, business leaders, and senior executives