Desktop Support Specialist

Job: Desktop Support Specialist

Location: Matthews, NC ( Onsite)

This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support in the Matthews, NC area.** Travel Required**

• The primary role is to install and configure the Linux operating system as well as manage and Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Installing and imaging new computers and loading of appropriate software for customers.
• Installing local and network printers and other peripherals and configuration of same.
• Migrating data and user profiles.
• Documenting process and procedures related to technical field support activities.
• Demonstrates knowledge and a working experience with ServiceNow call tracking system.
• Comfortable with traveling for the role.