Application Support Executive Morristown - NJ - New Jersey

Morristown NJ

Job Description:

>> Monitor and resolve issues in payment applications to ensure minimal downtime and adherence to SLAs

>> Provide L2L3 support for payment systems, addressing issues related to transaction failures, connectivity, and integrations with card networks

>> Troubleshoot and support end-to-end payment card transaction processes, including authorization, clearing, settlement, and reconciliation for credit and debit cards

>> Investigate and resolve disputes, manage chargeback processes, and ensure compliance with card network rules

>> Monitor and analyze transaction patterns using fraud detection tools support fraud prevention measures like tokenization, 3D Secure, and risk scoring systems

>> Perform updates, patches, and configurations for payment applications, ensuring security, PCI DSS compliance, and optimal performance

>> Analyze logs, debug code, and perform root cause analysis for issues in payment workflows

>> Communicate with internal teams and external clients to resolve payment, dispute, or fraud-related queries promptly

>> Use tools like Splunk or Dynatrace to monitor transaction success rates, system performance, and fraud trends generate reports for stakeholders

>> Maintain detailed records of incidents, resolutions, dispute cases, and system configurations for compliance and knowledge sharing

>> Identify opportunities to streamline payment processes, reduce chargeback rates, and enhance fraud detection through automation or system optimizations

>> Ensure adherence to payment industry standards and implement security practices to protect cardholder data

Requirements:

>> - 6-8+ years in application support, with 5+ years in the payment industry

>> - Proficiency in troubleshooting applications built on Java, .NET, or Python

>> - Strong SQLOracle skills for querying transaction and dispute data

>> - Expertise in APIs, web services (RESTSOAP), and middleware (e.g., Kafka, RabbitMQ)

>> - In-depth knowledge of payment protocols (e.g., ISO 8583, SWIFT) and EMV standards

>> - Comprehensive understanding of payment card lifecycle: authorization, clearing, settlement, and reconciliation

>> - Experience with dispute resolution, chargeback processes, and card network regulations

>> - Familiarity with regulatory standards (e.g., PCI DSS, PSD2, GDPR)

>> - Strong analytical, communication, and collaboration skills ability to handle high-pressure scenarios

>> - Proficiency with ITSM tools (e.g., ServiceNow, Jira), monitoring platforms