Role Overview
- Serve as a primary contact and liaison for CashPro, QuickBase, TOS, and Czar support across physician practices.
- Perform reconciliation of TOS collections with banking deposits.
- Review monthly revenue cycle metrics, research variances, and identify trends or opportunities for improvement.
- Identify recurring claim denials, workflow issues, and revenue-related improvement opportunities.
- Recommend best practices to support stronger revenue cycle performance and operational efficiency.
- Provide guidance and education related to billing processes and charge capture.
- Review payer contract variance and support resolution of related issues.
- Maintain physician billing fee schedules.
- Conduct special projects and studies to support revenue management and revenue integrity initiatives.
- Monitor applicable billing and regulatory updates to support compliant revenue cycle practices.
Requirements
Qualifications
- Bachelor’s degree or equivalent combination of education and/or work experience.
- 2–3 years of experience in healthcare revenue cycle operations.
- Minimum 1–2 years of experience using EPIC software.
- Knowledge of regulatory billing requirements.
- Strong math, financial, and analytical skills.
- Ability to research variances, identify root causes, and recommend practical solutions.
- Strong attention to detail and follow-through.
- Ability to manage multiple priorities across systems, stakeholders, and deadlines.
- Effective communication skills with the ability to support practice and revenue cycle partners.
- The successful candidate will demonstrate:
- Demonstrates strong accountability, sound judgment, and decisive leadership in driving results within scope of responsibility.
- Effectively manages competing priorities and consistently delivers results in a fast-paced, deadline-driven environment.
- Communicates clearly and persuasively, both verbally and in writing, across diverse stakeholder groups.
- Converts data and analytics into actionable insights, strategic recommendations, and measurable improvement initiatives.
- Develops clear, compelling, data-driven narratives and presentations that support decision-making and business case development.
- This is a hybrid role based out of the Corporate location. The position supports physician practice operations and works closely with revenue integrity, finance, billing, and operational teams.
Preferred Skills and Experience:
- Minimum 1–2 years of experience using EPIC software.
- Knowledge of regulatory billing requirements.
- Strong math, financial, and analytical skills.
- Ability to research variances, identify root causes, and recommend practical solutions.
- Strong attention to detail and follow-through.
- Ability to manage multiple priorities across systems, stakeholders, and deadlines.
- Effective communication skills with the ability to support practice and revenue cycle partners.
- The successful candidate will demonstrate:
- Demonstrates strong accountability, sound judgment, and decisive leadership in driving results within scope of responsibility.
- Effectively manages competing priorities and consistently delivers results in a fast-paced, deadline-driven environment.
- Communicates clearly and persuasively, both verbally and in writing, across diverse stakeholder groups.
- Converts data and analytics into actionable insights, strategic recommendations, and measurable improvement initiatives.
- Develops clear, compelling, data-driven narratives and presentations that support decision-making and business case development.
- This is a hybrid role based out of the Corporate location. The position supports physician practice operations and works closely with revenue integrity, finance, billing, and operational teams.
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance