W2 Hiring - Executive IT Services Specialist

Job Title: Executive IT Services Specialist
Location: Wayne, PA or Paoli, PA,

On-site 5 days a week
Length: 12+ Month contract, Option to convert PERM after 6 months

W2 role

Required Skills
MUST have White Glove service experience (LOTS OF IT)
Interacting with high level C-Suite executives
EXCELLENT Communication
Extremely dependable
Able to work independently and very versatile
Key responsibilities:

Provide priority, concierge-level IT support for ~200 executives and principals

Own end-to-end support for Windows/macOS devices, iOS (iPhone/iPad), and executive AV

Support Microsoft 365 workloads and executive collaboration platforms (Teams, Zoom)

Perform proactive maintenance, patching, and device lifecycle management

Troubleshoot complex desktop, mobile, VPN, Wi-Fi, and conferencing issues under pressure

Serve as a trusted IT advisor with strong discretion and executive presence

Partner with Network, Security, and Enterprise IT teams for escalations

Participate in on-call rotations and ~15 25% travel for board meetings and executive events

Technical environment & tools (hands-on):

Operating Systems: Windows 10/11, macOS

Mobile Platforms: iOS (iPhone/iPad); Android exposure preferred

Endpoint & MDM: Microsoft Intune, Jamf Pro

Productivity & Collaboration: Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), OneDrive, SharePoint

Video Conferencing & AV: Microsoft Teams Rooms, Zoom, Google Meet, executive conference room AV

Identity & Access: Azure AD / Entra ID, MFA, conditional access

Networking: VPN clients, enterprise Wi-Fi, basic LAN/WAN troubleshooting

Security: Endpoint security tools, encryption, executive data protection best practices

Hardware: Laptops/desktops, mobile devices, docks, peripherals, and executive accessories

Ideal background:

Several years IT support experience; 2+ years supporting C-suite / VIP users

Strong Windows, macOS, and iOS experience in enterprise environments

Proven executive-facing support with high discretion and urgency

Certifications such as CompTIA, ITIL, Microsoft, or Apple are a plus