Senior Marketing Technology Project Manager

Stitch is a fast-growing company focused on marketing technology solutions, particularly through their partnership with Braze. As a Senior Marketing Technology Project Manager, you will lead the delivery of complex projects, ensuring they align with client needs and strategic objectives while managing risks and stakeholder communications.

Responsibilities:

• Lead end-to-end delivery of medium to large, high-visibility projects and programs
• Define project scope, objectives, deliverables, success criteria, and milestones
• Develop and maintain detailed project plans, schedules, and budgets
• Drive execution across multiple workstreams and dependencies
• Ensure adherence to agreed delivery methodology (Agile, Waterfall, Hybrid)
• Serve as the primary point of contact for project sponsors and senior stakeholders
• Facilitate executive-level status reporting, steering committees, and decision forums
• Manage expectations, negotiate scope changes, and resolve conflicts
• Translate business objectives into actionable delivery plans
• Proactively identify, assess, and manage project risks, issues, and dependencies
• Maintain RAID logs and implement mitigation and contingency plans
• Escalate critical risks and issues with clear options and recommendations
• Ensure delivery impacts are understood across business and technical teams
• Manage project budgets, forecasts, and financial tracking
• Coordinate internal and external resources, vendors, and partners
• Monitor capacity, utilization, and delivery performance
• Support contract, SOW, and change management activities as required
• Ensure compliance with PMO standards, controls, and reporting requirements
• Establish clear delivery governance and decision-making frameworks
• Drive quality outcomes and continuous improvement
• Coach and mentor junior project managers where applicable as well as other Stitchers by providing samples and insight around templates, client management strategies, and best practices
• Delve into the details of your projects to develop a deep understanding of the challenges our clients face and work to help create solutions
• Use your relationship-building skills and influence to drive value from the Stitch team
• Conduct meetings and research to understand the expectations of your clients and how they measure success
• Orchestrate PTO coverage for project team members
• Utilize your consulting expertise to step into new or existing accounts with confidence to drive work forward through a strong understanding of the work required
• Utilize Stitch's internal project management tool, Click-Up, to organize the project team's tasks and ensure maintenance of the client's project management tools as well
• Intentionally create and build relationships with clients at multiple levels of the business, Stitch partners, and internal Stitch team members through regular communication and by consistently adding value
• Consistently work with your clients to find new work streams within the business and find new areas to make an impact to expand our existing business with each client
• Contribute new articles and update existing articles within Stitch's knowledge base
• Own one or more design reviews per quarter and challenge project team members to submit design reviews to ensure that high-quality solutions are brought to the client that meet their requirements
• Bring ideas, recommendations, and writeups to other Business Strategists on expanding accounts, finding new workstreams, unblocking progress, and building other relationships within an account
• Actively provide feedback and suggestions on internal tools and processes including project management, design reviews, knowledge base, documentation templates, and more
• Effectively manage your time to achieve quarterly billable targets and balance multiple projects at once
• Serve as a Stitch advocate, continuing to expand our presence and messaging to client prospects, recruiting prospects, and our partners through a variety of external mediums
• Do your part to help Stitch achieve its quarterly and yearly objectives
• Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement
• Stay informed about the latest advancements in Braze and its technology integration partners, as well as other relevant technologies in the marketing technology space by maintaining 3 or more Braze certifications, including the Braze Marketer certification

Requirements:

• 7+ years of project management experience delivering complex initiatives
• Proven experience managing cross-functional, multi-stakeholder projects
• Strong executive communication and presentation skills
• Clear, concise communication
• Demonstrated ability to manage ambiguity, competing priorities, and change
• Experience with Agile, Waterfall, and Hybrid delivery models
• Strong organizational, planning, and problem-solving skills
• 2-5 years of experience in marketing technology and customer engagement implementations, preferably with a focus on Braze or similar platforms
• Currently have 3 or more Braze Certifications, including the Braze Marketer certification, or the ability to quickly obtain them after starting the role
• Solid understanding of marketing automation
• PMP, PgMP, SAFe, Scrum Master, or equivalent certification
• Experience in consulting, enterprise, or regulated environments
• Experience managing vendors and third-party delivery partners
• Familiarity with PMO governance, financial controls, and reporting standards
• Experience leading transformation, technology, or operational initiatives
• Executive presence and stakeholder influence
• Delivery discipline and attention to detail
• Risk-based decision making
• Strategic thinking with hands-on execution capability
• Proven track record of successfully leading project teams through all phases of the project lifecycle
• Enthusiastic and curious mindset, with a proactive approach to problem-solving