ServiceNow Business Analyst

Turnberry Solutions is a consulting firm focused on business transformation. They are seeking a ServiceNow Business Analyst to collaborate with stakeholders and manage multiple initiatives while driving the design and review of test cases and project scope.

Responsibilities:

• Communicate and collaborate with stakeholders, product owners, management, developers, and quality assurance
• Involved in multiple initiatives simultaneously, must be able to manage time effectively and maintain focus on the highest priority work at any given time
• Drive the design and review of test cases, process change requests, and manage the project’s scope and acceptance

Requirements:

• Bachelor's Degree with 4 years of experience or Associate's Degree with 6 years of experience
• Proactively communicate and collaborate with the product owner, external stakeholders, and Scrum team members
• Demonstrated ability to communicate ideas clearly
• Experience working on a team using the Agile Scrum framework
• Strong verbal and written communication skills
• Experience gathering requirements and story mapping
• Experience in writing user stories and acceptance criteria
• Experience in backlog refinement
• Demonstrated desire and ability for continuous learning
• Implementation and configuration of the Timekeeping module within ServiceNow
• Ability to quickly create dashboards and reports within ServiceNow to provide metric overview to our leadership
• Specifically need to be able to roll data up to create SLA reports and capacity management dashboards
• ServiceNow Citizen Developer/Architect certification