Marketplace & Launch Operations Manager

HopSkipDrive is a technology company focused on solving transportation challenges with a commitment to safety and equity. The Marketplace & Launch Operations Manager will be responsible for optimizing marketplace performance, managing supply and demand forecasts, and driving operational efficiency across new launch markets.

Responsibilities:

• Own near-term supply and demand forecasts for launch markets by designing and maintaining predictive models aligned to company directives
• Operate and optimize marketplace configurations, including zip code mapping and cluster assignments, to maximize supply-demand matching efficiency
• Design, build, and ship targeted productivity promotions to address fill rate gaps, manage market spend, and drive operational efficiency
• Evaluate market health by monitoring net revenue and contribution margin, recommending cross-functional remediation for struggling markets
• Monitor performance trends proactively, identifying root causes of off-track metrics and bringing forward data-backed recommendations
• Own end-to-end project workstreams by defining scope, identifying owners, tracking progress, and ensuring cross-functional execution
• Leverage AI-assisted workflows to accelerate research, monitor territory performance, and pressure-test strategic recommendations

Requirements:

• 3+ years of experience driving superior results in analytical, cross-functional, or operations roles, ideally in marketplace, logistics, or high-growth environments
• Excel/Google Sheets power user capable of building complex, elegant models with advanced formulas and dashboards that work for non-technical stakeholders
• Demonstrated ability to make nuanced business decisions based on imperfect information while remaining accountable for the outcomes
• Proven ability to lead projects involving stakeholders who do not report to you, aligning teams and resolving friction to drive closure
• Strong communication skills with the ability to translate complexity for different functions and levels without losing precision
• High agency in identifying necessary actions and executing them independently in a fast-moving environment
• Experience independently pulling and structuring data, with comfort using SQL or other data querying tools
• Working knowledge of Tableau; expected to grow in report-building and contribute to team dashboards
• Demonstrated comfort using AI tools (such as Claude, ChatGPT, Perplexity, or equivalent) as an integral part of your actual daily workflow