Business Analyst

Seneca Holdings is a full-service travel management company seeking a Business Analyst to support their growing team. This role involves establishing disciplined business processes, documenting them, and guiding the organization in making optimal business decisions to support travel operations.

Responsibilities:

• Collect, review, analyze, manage, system and user requirements from executive leadership and translate them into documentation, presentations, or draft analysis
• Analyze business processes for gaps and document those gaps using Standard Operating Procedures or workflow diagrams
• Leverage analytical techniques such as Return on Investment, Business Case Analysis, Decision Analysis and Resolution (DAR) to facilitate optimal business decisions within the organization
• Experienced in creating diagrams such as activity diagrams, flow diagrams, etc
• Research solutions to increase work efficiency
• Ability to operate in a complex environment of multiple projects and stakeholders and to participate in several projects simultaneously
• Knowledge of the partner and product lifecycle process
• Perform solution assessment and validation (support of user acceptance testing, defect and issue reporting, etc.)
• Ensures that delivery of project requirements meets the requirements defined by the business customer
• Establishes knowledge of client business challenges and priorities to translate into opportunities
• Maintains regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner
• Help deliver presentations to clients and management teams
• Contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards
• Improve systems or processes by studying current practices, identifying process improvements, and designing modifications
• Follow and execute against the specific business analysis requirements as defined by the business organization
• Helps to establish the critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria
• Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met
• Helps establish project test strategy, methodologies, test plans as well as assist with test execution
• Provide weekly status reports; monthly updates highlighting the risks in the projects/tasks

Requirements:

• Bachelor's Degree and 3 to 5 years of relevant experience
• Versatility and ability to be successful working cross functionality across all departments of an organization (Finance, IT, Operations, Quality)
• Proven ability to produce high quality results (documentation, presentations, etc) with significant attention to detail
• Excellent communication and presentation skills with technical and non-technical users across different levels of the organization
• Be a self-starter, someone that can operate independently with minimal guidance
• Experience working in large-scale system implementations with exposure in all phases of a project (from requirements through deployment)
• Evidence of business acumen to communicate effectively with business during day-to-day operations and delivery of IT services