Service Delivery Center, Customer - Senior Analyst

EY is a global leader in assurance, tax, transaction and advisory services. As a Senior Analyst in the Salesforce Solutions Delivery Team, you will collaborate on projects that drive transformational change and improve business processes for clients, focusing on Salesforce Solutions and related technologies.

Responsibilities:

• Participate in all delivery phases of Salesforce Solution deployments
• Work on Salesforce CRM configurations and customizations
• Work on Salesforce CRM integrations and data migrations
• Work in agile and sure step methodologies
• Lead teams according to the assigned development feature
• Provide feedback to team members based on the requirement specifications and design documents
• Provide reviews of code and unit tests
• Develop requirements specifications and design documents
• Create use cases for business process flows
• Document design workshop deliverables
• Complete configuration documents
• Conduct unit tests and analyze results to confirm that developed code meets requirements
• Support user acceptance testing and defect resolution
• Develop training and communications materials to drive user adoption
• Support the Managers and Senior Managers in upward stakeholder management and day-to-day management of the Salesforce Competency within the Service Delivery Center

Requirements:

• A bachelor's degree in business, computer science, engineering, information systems or related technology majors, or related field preferred
• Three to five years of experience as a member of a technology team participating in one or many of the technology life cycle phases; could include requirements definition, architecture design, conversion and testing
• An interest in software configuration, development, workflow and process design, analysis and quality assurance
• Two years of experience with implementing technology solutions using Agile and Waterfall methodologies
• Two years of experience with analyzing and solving problems of a complex nature and working with business, management and technology concepts
• Experience with Salesforce, other ERP solutions or cloud-based technologies such as Azure or AWS is a plus
• Experience with Salesforce configurations, Workflows, Plugins, Javascript
• Experience with Salesforce integrations and data migrations
• Experience with Salesforce third party applications, tools and data adaptors
• Demonstrated project management, teaming, organizational, analytical and problem-solving skills
• Experience working in a shared services function and environment a plus
• The ability and willingness to travel up to 50% of the time
• A driver's license valid in the US