Business Process Analyst, Account Management

Cisco Systems is a leading technology company revolutionizing how data and infrastructure connect. They are seeking a Business Process Analyst focused on enhancing sales processes and CRM capabilities to support their go-to-market strategy and drive growth.

Responsibilities:

• Drive and prioritize the intake for business requirements to deliver process and system infrastructure needed to support the Sales roles across different business segments and product families
• Foster close working relationships with sales executives, sales, customer success, operations, IT, and finance
• Ensure there is alignment on business requirements and champion the collaboration needed across a cross-functional Sales organization to ensure we have the right system capabilities in place across multiple routes to market
• Collaborate with Business Segment teams, Sales and Planning Operations, and Global Partner Operations teams to drive prioritization of business process and CRM requirements to achieve GTM strategies and business objectives
• Represent the Sales functions in critical corporate / cross-functional business transformation projects to ensure any changes to our business processes, systems, or metrics is aligned to overall corporate goals
• Collaborate with the CRM technical teams to translate business requirements into technical specifications, focusing on Sales business processes in Salesforce, as well as other sales applications and technologies

Requirements:

• Experience driving end to end business process changes in a Sales, Revenue Operations or Go-to-Market context
• Experience with Salesforce CRM
• Strong understanding of sales motions and opportunity management
• 3+ years in a Business Analyst individual contributor role
• Strong analytical, troubleshooting, problem-solving, and project management skills
• Excellent interpersonal skills with proven ability to present complex and technical content to general audiences
• Sets strategic vision, operational goals, and drives to fulfillment. Takes responsibility for actions and outcomes
• Always focused on doing what's right for the business. Willing to take on the tough projects and challenges to support growth of the business
• Gathers and uses data strategically to create improvements and influence others
• Works effectively in an unstructured, fast-paced environment requiring new perspectives and creative approaches. Able to see the big-picture while also being hands-on and in the details
• Ability to be highly productive with minimal oversight from senior management
• Able to speak in front of senior audiences as well as write clearly, concisely, and compellingly
• Ability to manage multiple concurrent projects and lead initiatives in a cross-functional environment
• Bachelor's Degree in Business, Economics, Information Technology, or related discipline