Customer Success Manager - Ai Training – Remote

YO IT CONSULTING is seeking a Senior Customer Success Manager to evaluate and enhance AI-generated responses in account management. The role involves challenging advanced language models and providing structured feedback to improve AI reasoning and communication quality in complex client situations.

Responsibilities:

• Evaluate AI-generated responses for accuracy, relevance, business judgment, and practical usefulness in account management and key account scenarios
• Challenge advanced language models with realistic account management prompts involving renewals, expansions, executive alignment, churn risk, escalation paths, and customer value narratives
• Review and refine AI-generated prompts, responses, rubrics, and examples related to customer relationship strategy and commercial account management
• Provide structured feedback that helps improve how AI systems reason through complex client situations, competing priorities, and nuanced stakeholder dynamics
• Assess whether model outputs reflect sound account planning practices, including customer segmentation, stakeholder mapping, opportunity identification, risk mitigation, and next-best actions
• Identify gaps, hallucinations, oversimplifications, or unrealistic recommendations in AI-generated account strategy content
• Shape AI communication standards for professional, consultative, and commercially appropriate customer-facing language
• Support benchmarking efforts by comparing model responses against expert-level expectations for senior account management judgment

Requirements:

• 3+ years of experience in account management, key account management, customer success, strategic client management, enterprise relationship management, or a closely related commercial role
• Significant hands-on experience managing high-value customer accounts, executive stakeholders, renewals, escalations, growth opportunities, and long-term relationship plans
• Deep knowledge of strategic account planning, customer lifecycle management, stakeholder mapping, retention strategy, QBR preparation, and value-based client communication
• Strong understanding of commercial account metrics such as retention, expansion, churn risk, account health, pipeline influence, renewal probability, customer satisfaction, and lifetime value
• Proven experience building trusted client relationships, navigating complex organizations, and translating customer needs into actionable internal priorities
• Demonstrated experience in developing account plans, managing executive communications, handling difficult customer conversations, and coordinating with sales, customer success, product, finance, and operations teams
• Bachelor's degree in business, marketing, communications, management, economics, or a related field preferred; equivalent senior professional experience will also be considered