Job Title: L1 / L2 Support Analyst

Location: Dallas, TX (Onsite)

Duration: 12+ Months

Position Summary:

We are seeking experienced L1/L2 Support Analysts with a strong background in the Utilities technology landscape. The candidate will be responsible for providing production support, monitoring, and incident management for critical systems such as ADMS, OMS, CIS, and related integrations. This role is essential to ensure the stability, performance, and availability of key utility applications.

Key Responsibilities:

Provide L1/L2 production support for utility applications including ADMS (Advanced Distribution Management System), OMS (Outage Management System), and CIS (Customer Information System)
Monitor application performance and system health to ensure high availability
Handle incident management, troubleshooting, and resolution within defined SLAs
Perform root cause analysis (RCA) for recurring issues and implement preventive measures
Coordinate with cross-functional teams for issue resolution and system enhancements
Support integration points between utility systems and other enterprise applications
Maintain documentation for support processes, issues, and resolutions
Participate in on-call support rotation as required

Required Skills & Qualifications:

Hands-on experience in L1/L2 support within Utilities domain
Strong understanding of ADMS, OMS, CIS systems and their integrations
Experience with incident management tools (ServiceNow or similar)
Good troubleshooting and analytical skills
Familiarity with system monitoring tools and log analysis
Ability to work in a fast-paced, production support environment

Application Support Engineer (L1/L2)

Key skills

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