Technical Support Consultant

Role Overview
IT Support Specialist responsible for supporting field staff with device management, troubleshooting, and adoption of new technologies in an enterprise environment. The role focuses on end-user support, training, and ensuring smooth IT operations across business functions. The job is open to candidates within the 100 miles radius of Roanoke/Salem, VA.

Key Responsibilities
Provide end-user support for desktop, laptop, and wireless devices
Troubleshoot hardware and software issues and ensure timely resolution
Support Microsoft tools including Windows, Office 365, SharePoint, and Teams
Manage and track incidents using help desk tools
Deliver training to field staff on new technologies and applications
Create and maintain documentation for processes and training
Escalate issues and coordinate with IT teams for resolution
Promote a customer-first approach in all support activities

Required Skills (with Years)
Microsoft Desktop Products (Windows, Office 365, SharePoint, Teams) 5+ years
Troubleshooting & Device Management (Desktop/Laptop/Wireless) 5+ years
Communication Skills (Verbal & Written) 5+ years
Help Desk Tools & Ticketing Systems 5+ years
Customer Service & User Support 5+ years
Overall IT Support / End-User Support Experience 7+ years

Preferred Skills
Experience providing training to field staff
Knowledge of enterprise mobile and desktop applications
Experience in training documentation creation