About this role
We are looking for a Technical Support 2 for our client in Salem, VA
Job Title: Technical Support 2
Job Location: Salem, VA
Job Type: Contract
Job Overview:
Responsibilities:
- Provide agency-specific end user support throughout Salem District VDOT.
- Troubleshoot hardware and software issues.
- Provide troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns on time.
- Provide computer training for field staff.
Nice to Have:
- Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
- Experience with creating training documentation.
Skills:
- Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams.
- Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups.
- Experience working with help desk request tracking and reporting tools.
- Strong Customer Service skills that include a 'customer first' attitude.