Product Operations Manager

Teachstone is a company transforming education through innovative, tech-driven solutions. The Product Operations Manager will focus on process development, documentation, and execution to ensure efficient product functions, while establishing cross-functional Go-to-Market processes and a Voice of the Customer program.

Responsibilities:

• Design, document, and manage the end-to-end product and feature Launch/Go-to-Market (GTM) process across all cross-functional teams (Product, Marketing, Sales, Engineering, etc.)
• Own and continuously improve the product launch playbook, including readiness checklists, launch calendars, communication plans, and stakeholder alignment documentation
• Facilitate GTM execution, working closely with Marketing and Sales Enablement to ensure internal teams are launch-ready and messaging is clear, consistent, and timely
• Lay the groundwork for a scalable VoC program by leading the creation and coordination of cross-functional efforts to gather, centralize, and leverage AI-driven tools for automated synthesis and advanced analysis of customer insights from various inputs (e.g., support tickets, client feedback, NPS, user discovery, sales calls)
• Develop feedback loops and documentation to ensure customers and internal teams know how their input is collected and impacts the product roadmap
• Collaborate with Product Management to ensure VoC data meaningfully influences prioritization and roadmap decisions
• Identify and remove friction points across the product development lifecycle by implementing process enhancements that enable faster decision-making, better collaboration, and more consistent outcomes
• Document and evolve core product operating cadences and processes (e.g., roadmapping cycles, launch reviews, post-launch retros)
• Build and manage tools, templates, and workflows that help the Product team work more efficiently and consistently
• Execute and coordinate high-priority, cross-functional special initiatives as directed by Product leadership
• Provide secondary support for the Product team's tech stack (e.g., Jira, Confluence, analytics tools) to ensure continuity and system health for the team

Requirements:

• 4+ years of professional experience with 2+ years specifically in product operations, program management, or a highly operational role within a SaaS or tech environment
• Solid background in project management; experience coordinating cross-functional product or feature launches strongly preferred
• A systems thinker who thrives on solving operational inefficiencies and making the complex simple
• Proficiency in tools such as Jira, Asana, Confluence, or similar to manage product workflows and documentation
• Experience managing or supporting customer feedback programs, with an understanding of how to turn insights into action
• Exceptional organizational and communication skills; able to keep multiple teams aligned and moving forward
• Comfort with ambiguity and a bias toward action—you're known for getting things done and continuously iterating
• Experience leveraging AI tools or insights to streamline workflows, uncover trends, or scale operational processes
• Working knowledge of the Product Operating Model, including cross-functional squads and continuous discovery