Principal Product Manager

Mimecast is a company that protects organizations from cyber threats, and they are seeking a Principal Product Manager to join their Human Risk Management team. This role involves owning strategic product areas within the Human Risk Command Center platform and leading initiatives to manage and reduce human-driven security risk.

Responsibilities:

• Own the end-to-end roadmap for a subset of HRCC capabilities, including the Human Risk Insights Report and related analytics and reporting features
• Define clear problem statements, success metrics, and prioritization rationale grounded in customer feedback, usage data, and business goals
• Partner with engineering to scope, sequence, and deliver features — driving quality outcomes on time and with clear tradeoffs articulated
• Translate complex customer needs into product requirements, UX direction, and acceptance criteria
• Lead strategic product initiatives from concept through launch, including PR/FAQ-style business cases for new capabilities
• Build and maintain a structured process for tracking at-risk HRCC accounts, partnering with CS and Support to intervene early and prevent churn
• Serve as the PM point of contact for a set of customer escalations related to HRCC product issues — triaging, prioritizing, and communicating resolution plans
• Identify systemic patterns in customer escalations and translate them into product investments that reduce recurring friction
• Partner with Integrations PM to ensure third-party integrations are well-positioned for customer enablement and adoption, and contribute to integration adoption programs in collaboration with customer success and solutions engineering teams
• Drive cross-functional accountability across engineering, CS, support, MSOC, and go-to-market teams — keeping complex, multi-stakeholder programs moving without direct authority
• Maintain clear documentation, status tracking, and stakeholder communication for programs you own
• Own go-to-market readiness for features you ship — including positioning, internal enablement, and adoption planning in partnership with product marketing and sales engineering
• Provide mentorship and guidance to other PMs on the team, helping elevate product thinking and execution standards across the HRM group

Requirements:

• 8+ years of product management experience, with 3+ years in B2B SaaS or enterprise software
• Proven track record owning features or product areas end-to-end — from discovery and requirements through delivery, launch, and adoption
• Strong analytical instincts — you use data to define problems, measure outcomes, and prioritize ruthlessly
• Experience driving cross-functional programs involving engineering, CS, and go-to-market teams
• Experience managing customer-facing product conversations and executive-level escalations, with the ability to balance customer needs against roadmap constraints
• Familiarity with risk management concepts. Direct cybersecurity experience is a plus
• Ability to work closely with engineering on technical decisions — you don't need to write code, but you can hold your own in architecture and data model discussions
• Comfort working with product analytics tools (Pendo, Amplitude, or equivalent) to track adoption and inform prioritization
• Proficient in leveraging generative AI tooling (Claude, ChatGPT, Cursor) to accelerate analysis, documentation, and prototyping workflows
• Strong communicator — written and verbal — with the ability to distill complex problems into clear narratives for engineering, leadership, and customers
• Detail-oriented with strong operational instincts — you can run a structured program, maintain accountability across teams, and keep things moving without being told
• Comfortable operating in ambiguity — you can structure problems, validate hypotheses, and move quickly with incomplete information
• Experience mentoring other PMs or leading through influence without direct authority