Disputes Operations Business Analyst- Remote

Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Disputes Operations Planning Analyst will provide financial and operational analysis to support dispute resolution strategies, focusing on planning, cost management, and project reviews to ensure profitability and compliance.

Responsibilities:

• Act as a liaison between Disputes leadership and Finance teams to gather data, resolve issues and recommend solutions
• Perform reconciliation of variances between projected versus actual dispute-related financial performance
• Partner with Finance to create forecasts and plans for dispute volumes, resolution costs and operational impacts
• Monitor and report dispute performance against financial and operational plans; recommend remediation strategies for variances
• Understand dispute-related KPIs and their impact on short and long-term financial performance
• Develop and maintain cost models for dispute services, incorporating impacts into forecast and future plans
• Provide trend, ratio and sensitivity analysis on dispute performance and financial outcomes
• Create presentations and reports for SVPs and leadership, highlighting dispute performance, risks and opportunities
• Evaluate new initiatives in dispute handling (ex: automation, vendor partnerships) through financial modeling and ROI analysis
• Partner with project sponsors to assess post-implementation results of dispute-related initiates
• Perform other duties as assigned

Requirements:

• Five (5) years of experience in financial planning and forecasting and/or financial analysis including cost/pricing analysis or related experience required
• Demonstrates ability to present effectively virtually and in person and appeals to multiple layers of the organization
• Excellent written and verbal communication skills with ability to influence at all organization levels
• Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
• Demonstrated excellent analytical and quantitative skills
• Ability to exercise discretion and good judgment in making decisions
• Ability to travel as needed, less than 25%
• Knowledge of financial services