Key skills
Communication
About this role
Zoetis is a leader in animal health, and they are seeking a Human Medical Technical Support Specialist to provide technical support for Piccolo users. The role involves troubleshooting, documentation of customer interactions, and communication of software updates to ensure high-quality patient care.
Responsibilities:
- Serve as a trusted resource by handling incoming technical support calls from Abaxis Human Medical customers
- Deliver clear, effective troubleshooting for Piccolo instruments and rotor-related issues
- Accurately document all customer interactions and case details in the Quality Management System (QMS)
- Support customer correlations, protocols, and validation requests
- Assist with customer evaluations and data analysis, ensuring thorough documentation
- Provide guidance on regulatory requirements and applicable governing standards
- Support and document new Piccolo instrument installations
- Identify, document, and escalate performance issues to the Quality team
- Proactively communicate software updates and field actions to customers
- Contribute to continuous improvement and take on additional responsibilities as needed
Requirements:
- Bachelor's degree in a scientific discipline or clinical laboratory technology preferred, or equivalent experience
- Knowledge of medical laboratory products and instrumentation preferred
- Fluent in English (written and spoken)
- Strong listening, verbal, and written communication skills
- Excellent documentation and organizational skills